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Personal Data Protection and Cookies Policy

Welcome to the website By connecting to or browsing the website, you agree that you have read, understood and accepted, without limitation or reservation, the personal data and cookies management policy (the “policy”) and our terms and conditions of use. Please note that other terms and conditions and personal data protection policies apply to other TotalEnergies Group websites, and we recommend that you read them carefully.

The policy aims to inform you of the rights and freedoms that you can exercise in respect of our use of your personal data and describes the measures that we take to protect these data.

TotalEnergies Marketing Services SE  is the “data controller” with responsibility for processing the personal data used to manage the website. These processing operations are carried out in accordance with the applicable law.

1. Purpose of processing, legal basis, the period of storage and types of data collected

When you visit the website, you may need to provide us with a number of items of personal data, such as your first name and surname, in order to use the services available.

Data is processed for the purpose of:

  • Providing the services managing the queries you make using the contact form. In particular, we may collect some items of your personal data for the purposes of external communication in order to answer your requests for information and to learn how to better meet your needs.
  • In accordance with your consent, that is a demonstration of your free, specific and unequivocal willingness, and is necessary for us to be able to process your request; without it the contract cannot be concluded. You have the right to withdraw your consent at any time without jeopardizing any processing operations that have already been completed, by writing to the following address TotalEnergies Marketing Serbia d.o.o., Milutina Milankovića 11a, 11000 Belgarde, Serbia or by sending an email to [email protected].
  • Dispute management, so that we may fulfill our legal obligations. If this is not provided, your request cannot be processed or we may be in violation of the law.
  • Creating statistics from the visits to, which are necessary for us to analyze and measure your website visits, in order to improve the quality of the content and user experience.

In our online forms, the mandatory fields are marked with an asterisk. If you do not provide answers to the mandatory questions, we will not be able to provide you with the service(s) requested.

Your personal data will not be processed subsequently in a way that is incompatible with the purposes described above or below the collection forms. Your data are kept for no longer than two years or for no longer than necessary for processing your request.

2. Recipients of data

Your personal data may be communicated to one or more of the data controller's departments or to TotalEnergies Group companies and one or more partners, independent distributors or to the subcontractor SMARTPOINT ADRIA DOO, Rajka Mitica 14a, 11000 Belgrade, Serbia, company identification number 20776650, for the purposes of responding to the inquiry you made via the website.

3. Data security and confidentiality

The data controller takes appropriate steps to preserve the security and confidentiality of your personal data, including to prevent them from being distorted, damaged or disclosed to unauthorized third parties.

4. Cookie management

4.1. Principle

A cookie is a file which enables a website to save information relating to your computer’s browsing of the website like , to make your visits to the website smoother.

You can at any time delete the cookies stored on your computer, object to the storage of new cookies and receive a notification before new cookies are stored by changing your browser settings using the instructions below (“Types of cookies, cookies and statistics, and settings”).

Please note that if you remove a cookie or object to the storage of cookies on your device, you may not be able to use some of the website's services.


4.2. Types of cookies, cookies and statistics, and settings.

The cookies that may be stored on your server when you browse the website are cookies which are intended solely to enable or facilitate electronic communication or which are strictly necessary to provide the service you are requesting (language cookies, login cookies, etc.), or statistics cookies or other cookies in accordance with the conditions below.

When cookies require your agreement before they can be saved, we ask you for this agreement via the “find out more” link displayed on the first page of the website that you land on, in which it is made clear that by continuing to browse the website you accept these cookies.

4.2.1. Which cookies are stored?

  • Cookies issued by the data controller



Type of cookies

(More details related to ways to object are in articles 4.2.2 and 5)


Drupal.language, Drupal_language_redirection

Redirects users entering the site to a translation based on their GeoIP.


1 year


Detection of Javascript, used by Drupal



cookie_agreed, cookie-agreed, authorized_cookies_config

Choices of GDPR related consent, used by Drupal


13 months

Drupal.language, Drupal_language_redirection

Choice of language of the site, used by Drupal


up to 1 year


Browser version to adapt the display of pages, used by Drupal


1 year



Detection if form has already been submitted by the user, used by Drupal.


1 hour


Performance optimization, used by the CDN CloudFlare.




  • Cookies issued by third parties

Publisher of the cookie


Type of cookies



Personalising content, tailoring and measuring ads, and providing a safer experience.

Cookies issued by third parties. To see how to object, please follow the link:

2 years


Added by Youtube or Google to save how a Youtube video is used. In case a user is connected to his Google account, these data are associated with him.

Social Network

up to 2 years


Added by Damdy to save how a video is used.

Social Network



  • Statistics cookies

Publisher of the cookie


How do you object?



Allows  to see how many visitors come to the site and how often

2 years

Google Analytics

Measuring page visits and interaction with web pages


2 years

atidvisitor, atuserid, xtant, xtat, xtvrn

Traffic analysis, used by AT Internet.

up to 1 year and 1 day

_ga, _gid, _utma, _utmz

Traffic analysis, used by Google Analytics

up to 2 years

dtCookie, dtLatC, dtPC, dtSa, rxVisitor, rxvt, dtCookie, dtLatC

Measure of the site performance, used by Dynatrace.

1 minute



Statistics cookies are used to measure the number of visits, the number of pages viewed, users’ activity on the website and how often they return. The used statistics tools, AT INTERNET and Google Analytics, generate a cookie with a unique identifier, which is stored for no longer than two years. Your IP address is also collected in order to determine the town/city from which you are accessing the website. Your IP address is immediately anonymized after use so that you cannot be identified as a natural person. The statistical data on website visits are collected by the providers AT Internet and Google Analytics, and subsequently transferred to the data controller in an aggregated and anonymized form in a web interface to which it alone has access. The data collected are not transferred to third parties or used for other purposes. You can block these cookies at any time by opting out as described above.


4.2.2. How do you delete cookies, receive notification of their storage or change your browser settings?


  • How do you delete cookies already stored on your computer?
    • On your workstation:
    • On the C:\ drive select the Windows folder;
    • Open the “Temporary Internet Files” folder;
    • Select all files (CTRL A);
    • Choose the “delete” option.


  • How do you change browser settings to reject or be informed of the storage of cookies?
  • In the Internet Explorer 5 (Microsoft) browser: Select “Tools”, and then “Internet Options”. Click on the “Security” tab, then “Custom level” and scroll down to the “cookies” section. Next to “Allow cookies that are stored on your computer” select “Ask” to be notified or “Disable” to decline all cookies;
  • In the Internet Explorer 6, 7 or 8 (Microsoft) browser: Select “Tools”, “Internet Options”, “Privacy”, then the level you wish to apply;
  • In the Firefox browser: Click on “Tools” and select “Options”. In the “Privacy and security” tab, untick the box “Accept cookies from websites”;

In the Chrome (Google) browser: Click “Customize and control Google Chrome” and select “Settings”. Under “Privacy and security”, click on “Content settings” and enable “Block third-party cookies”.

5. Your rights /Contact

In accordance with current regulations, you have the right to access, correct, delete and object to the use of your personal data.

You also have a right to prior consent to marketing and to object to it under the applicable regulations.